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Prepare at YOUR PACE with the ONLY reference CX training focused on DESIGN thanks to the collaboration of:

ONLINE CERTIFICATION IN DESIGN AND CUSTOMER EXPERIENCE

(FANScinology Transformer)

Next Monday, August 28

(Thursday, August 24, registration ends)

When do we leave for the next CX + Design trip?

365d

24h

60m

(Thursday, August 24, registration ends)

Next Monday, August 28

WOULD YOU LIKE TO KNOW
THE EXPERIENCE WE HAVE PREPARED?

Find out why FANScinoloy and D!OS have teamed up
Learn about our training journey with an emphasis on design
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You will understand the concepts associated with Customer Experience

CXBasicKit

You will be clear about what is perceived about the business

Institution Experience (IX)

You will work on the brand from experience

* Brand Experience (BX)

You will manage the employee's role in the CX

* Employee Experience (EX)

You will diagnose the customer experience

*Customer Insights (CI)

You will understand the concepts associated with Customer Experience

FANScinology BasicKit

You will manage a powerful emotional innovation tool – FMB

* FANScination Magic Box (I)

You will work on the triggers of Fascination – FMB

FANScination Magic Box (II)

You will know the most relevant steps to bring the strategy to fruition – FRM

FANScination Road Map

You will work on the brand from experience

* Real Practice

WHAT WILL YOU LEARN WITH THIS COURSE OR CERTIFICATION?

WHAT MAKES THIS COURSE DIFFERENT?

Led by the Reference Expert in CX and FANS and blessed by GOD

Twenty years of experience, reference books and having served as Director of Training in CRM, Quality and Customer Experience endorse Elena Alfaro.

The Design Institute of Spain is the reference place as a meeting point between Design professionals in the Spanish-speaking world.

Course Co-created with Students

You will be able to put yourself in your shoes and in those of two profiles that will accompany you to live the experience from different perspectives:

a) The one of entrepreneur who wants to make a dream come true

b) That of a customer experience world employee what they require within the company

The virtual classroom that you can access is a versatile and comfortable tool, which will allow you to delve deeper into each topic through:

• interactive activities • texts • tests • videos    • images • audios • vignettes

Professional Virtual Classroom

Once your knowledge has been validated and the final work has been delivered/approved, you will be able to access the Most reputable FANScinology certificate with validation from the Design Institute of Spain.

You will also have access to the Community of Friends of Design for 3 months and the FANScinology Alumni Community indefinitely that will offer you possibilities ofPersonalized professional development.

Certification with D!OS and Alumni

WHAT RESOURCES WILL YOU HAVE?

Success stories

Surprising examples to see how with the FMB (FANScination Magic Box) you can achieve the objectives of improving the customer experience of any project, whether large or small.

Each step of the course consists of activities to strengthen knowledge and there will be multiple choice tests.

Activities and Evaluation

WhatsApp and tutoring with Elena Alfaro to discuss the application of your case.

Videos, Texts, Cases, PDFs, Webinars and WhatsApp

Access to content and recommended bibliography to delve into specific topics in a Virtual Classroom.  

Contents
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HOW MUCH DOES THE COURSE COST?

Training Trip

Course designed for people who need training in CX/FANS and content self-management who are not seeking to certify their knowledge through a final project.

a trip in 10 steps connected to each other from less to more what you can do at your pace through a Professional Virtual Classroom.

Multiple examples of business documented in text, audio and video, about businesses of different sizes (large, small and personal brands) and sectors.

Practical exercises at each step.

2 test to assess the understanding of the contents.

Recorded webinar taught by Elena Alfaro  and final tutoring..

7 triggers of Fascination to incorporate into your experiences.

Assessment of use.

6 months of access to the Virtual Classroom.

€690

Taxes not included(i).

Video Contents and Pills on Customer Experience and Design validated by Design Institute of Spain.

Sealto put in yourbio

Possible exhibition of the final work and personal promotion in the Community to more than 10,000 FANScinology contacts.

Right to be part of theAlumni Community (+ info)

Certification signed by FANScinologyand for him Design Institute of Spain.

3 months of access to the Community of Friends of Design.

Do you still have any questions?

Yes YOU CAN'T DECIDE, or you want to pay with TRANSFER, write to us at prm@elenaalfaro.com!

Do you want to know more about FANScinology activities?

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