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Get ready for a training journey at your own pace and to belong to the reference community!

ONLINE COURSE
“BEYOND THE CUSTOMER EXPERIENCE”

(FANScinology Builder)

When do we leave for the next trip?

(Thursday, August 24, registration ends)

(Thursday, August 24, registration ends)

Next Monday, August 28

365d

24h

60m

Course supported by:

WOULD YOU LIKE TO KNOW ABOUT THE TRIP WE HAVE PREPARED?

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You will understand the concepts associated with Customer Experience

C.X.BasicKit

You will be clear about what is perceived about the business

Institution Experience (IX)

You will work on the brand from experience

Brand Experience (BX)

You will manage the employee's role in the CX

Employee Experience (EX)

You will diagnose the customer experience

Customer Insights (CI)

You will understand the concepts associated with Customer Experience

FANScinology BasicKit

You will manage a powerful emotional innovation tool – FMB

FANScination Magic Box (I)

You will work on the triggers of Fascination – FMB

FANScination Magic Box (II)

You will know the most relevant steps to bring the strategy to fruition – FRM

FANScination Road Map

You will work on the brand from experience

Real Practice

WHAT WILL YOU LEARN WITH THIS COURSE OR CERTIFICATION?

WHAT MAKES THIS COURSE DIFFERENT?

Led by the Reference Expert in CX and FANS

Twenty years of experience, reference books and having served as Director of Training in CRM, Quality and Customer Experience endorse Elena Alfaro.

Course Co-created with Students

You will be able to put yourself in your shoes and in those of two profiles that will accompany you to live the experience from different perspectives:

a) That of the entrepreneur who wants to make a dream come true

b) That of an employee from the world of customer experience who is required within the company

The virtual classroom that you can access is a versatile and comfortable tool that will allow you to delve deeper into each topic through:

interactive activities • texts • tests • videos      

            • images • audios • vignettes

Professional Virtual Classroom

Twenty years of experience, reference books and having served as Director of Training in CRM, Quality and Customer Experience endorse Elena Alfaro.

Led by the Reference Expert in CX and FANS

WHAT RESOURCES WILL YOU HAVE?

Success stories

Surprising examples to see how with the FMB (FANScination Magic Box) you can achieve the objectives of improving the customer experience of any project, whether large or small.

Each step of the course consists of activities to strengthen knowledge and there will be multiple choice tests.

Activities and Evaluation

WhatsApp and tutoring with Elena Alfaro to discuss the application of your case.

Videos, Texts, Cases, PDFs, Webinars and WhatsApp

Access to content and recommended bibliography to delve into specific topics in a Virtual Classroom.  

Contents